About Ticketsasa:

Ticketsasa is a one-stop 360-degree travel and lifestyle platform that brings together everything you need for a complete experience. From booking flights, hotels, and holiday packages to securing tickets for concerts, festivals, and major events, Ticketsasa makes planning seamless and convenient.

The platform is designed to cater to both travelers and eventgoers by combining travel essentials, flights, accommodation, and activities, with lifestyle offerings like entertainment and cultural events. With secure payment options, real-time confirmations, and dedicated customer support, Ticketsasa simplifies the process of discovering, booking, and enjoying memorable experiences.

Position Overview:

We are seeking a dynamic and results-driven Travel Agent to join the Ticketsasa team on a one-year fixed-term contract, renewable subject to business needs and satisfactory performance. The role is dedicated to driving growth across both flight bookings and travel packages, ensuring every customer enjoys an exceptional and seamless travel experience. As the key point of contact, you will turn customers dream trips into reality by understanding their needs, preferences, and budgets. Beyond bookings, you will actively promote, market, and upsell travel solutions, including flights, packages, and upgrades while identifying niche opportunities that fuel business expansion.

What Success Looks Like at Ticketsasa:

Solve for our customer: You place the customer at the center of every interaction understanding their travel goals, preferences, and budgets, and deliver tailored solutions that exceed expectations.

Deliver Exceptional Results: You consistently achieve and exceed sales targets across flights and travel packages while maintaining high service standards and attention to detail.

Together we do great Work: You collaborate effectively with marketing, operations, and supplier partners to ensure seamless booking experiences and successful promotions.

Own our Outcomes: Take full accountability for revenue targets, customer satisfaction, and seamless booking execution from inquiry to post-travel follow-up.

Key Responsibilities:

Sales Generation & Prospecting

• Proactively identify and reach out to potential customers through various channels, including cold calling, email campaigns, social media outreach, and networking events.

• Develop and maintain a robust pipeline of leads, nurturing relationships, and guiding prospects through the sales process from initial contact to conversion.

• Conduct thorough research to identify target markets, industry trends, and competitor offerings, leveraging insights to refine sales strategies and maximize revenue opportunities.

• Tailor product recommendations and present compelling solutions that align with customers' interests, preferences, and budgetary considerations, effectively addressing objections and overcoming barriers to purchase.

• Actively promote and sell travel packages, flights, and special offers.

Customer Relationships and Account Management

• Build and maintain strong relationships with both flight and holiday package customers, serving as their trusted advisor for all travel needs.

• Proactively engage with clients to anticipate evolving preferences, identifying cross-selling (flights to holidays, holidays to flights) and upselling opportunities such as upgrades, add-ons, or premium services.

• Advise clients on travel requirements (visas, passports, insurance, health protocols) and provide timely updates on changes affecting both air travel and holiday destinations.

• Manage bookings end-to-end, liaising with airlines, hotels, resorts, and tour operators to ensure accurate itineraries, routing, and schedules.

• Provide seamless support for reservations, check-ins, payments, and post-booking assistance for both flights and packages.

• Draft Quotations and ensure timely, accurate billing for individual, group, and corporate travel (covering both ticketing and holiday packages).

Operational & Business Support

• Liaise with suppliers and negotiate contracts to secure preferred rates and added value for both flights and holiday packages.

• Curate and design holiday packages (local and international) tailored to market demand, customer preferences, and seasonal opportunities.

• Upload, update, and maintain holiday packages and flight deals on the Ticketsasa website to ensure accurate, timely, and attractive offerings.

• Collaborate with the marketing team to design and execute compelling promotions for both air tickets and holiday packages

• Actively seek and utilize client feedback to enhance package content, pricing, and overall service delivery.

Must Have Job Requirements:

• At least 3 years proven working experience as a tours and travel consultant

• Degree in hospitality, travel, tourism or related field and must have an IATA diploma

• Experience with Sales, CRM, and Travelport (Gallileo)

• Proven track record in sales generation (flights and packages).

Why Join Us?

Cutting Edge Innovation: We thrive on building and maintaining systems in line with new age technology. Our innovative culture creates an environment for our employees to present and try out new ideas that have a positive effect on our market expansion.

Impactful Work: By joining Ticketsasa, your contributions will directly impact our customers' experiences and help us achieve our mission of providing exceptional service, ultimately shaping the future of entertainment and travel in Kenya.

Dynamic Work Culture: Be part of a dynamic, fast-paced environment where you experience a myriad of exciting challenges, opportunities, and thrilling adventures.

Equity & Inclusion Statement

Pesapal is committed to fostering a diverse and inclusive work environment where all individuals are valued, respected, and have equal access to opportunities for growth.

We believe that diverse perspectives enhance our creativity, problem-solving abilities, and overall success.

* Due to the volume of applications received, only shortlisted candidates shall be contacted*