About Pesapal: 

We are the leading payment services company with local know-how in building payments and business tools for Africa. Since 2009 we’ve empowered tens of thousands of African businesses and entrepreneurs to collect money online and in person via mobiles and cards. We back it up with popular digital tools for ticketing, reservations, reporting, inventory, merchant credit, APIs, and more. 

We make it simple and safe for customers to book online and pay at a point-of-sale, or via the Pesapal Mobile App. Pesapal is regulated by the Central Banks of Kenya, Rwanda, Uganda, Zambia and Tanzania. We have 300+ employees in 5 African countries – and we’re adding more. We all share a commitment to product innovation that solves Africa’s payment challenges. We’re on track to connect a million African entrepreneurs and customers to electronic payments, e-commerce, and the global financial system by 2030. 

Job Summary 

We are seeking a proactive and business-oriented HR Business Partner (HRBP) to provide end-to-end HR support to a designated business unit. The role will partner closely with departmental leadership to deliver both strategic and operational HR solutions, ensuring alignment between people's initiatives and business objectives. 

This position requires a hands-on HR professional who can seamlessly balance day-to-day HR operations with talent management, performance delivery, and culture enablement within a fast-paced, high-growth environment. 

What Success Looks Like at Pesapal:

1. Deliver Exceptional Results – Provide timely, high-quality HR support that enables the department to meet and exceed business goals. 
2. Solve for Our Customers – Enable leaders and teams to deliver outstanding outcomes by addressing people challenges proactively. 
3. Together, We Do Great Work – Build strong partnerships with leaders, employees, and HR colleagues to drive collective success. 
4. Own Our Outcomes – Take full accountability for HR outcomes within the supported department, from strategy to execution. 

KEY ROLES & RESPONSIBILITIES 

Strategic HR Business Partnering  

• Act as the primary HR point of contact for the assigned department, providing trusted advisory support to leadership. 
• Partner with departmental leaders to translate business strategy into people, workforce, and capability plans. 
• Support organizational design, workforce planning, and succession planning initiatives for the department. 
• Provide data-driven insights on people trends, risks, and opportunities to inform decision-making. 

Operational HR Support 

• Deliver end-to-end HR operational support including employee lifecycle management, performance processes, and exits. 
• Ensure consistent application of HR policies, procedures, and employment practices within the department. 
• Manage day-to-day employee relations matters, providing fair, timely, and compliant resolution. 
• Support managers with disciplinary, grievance, and performance improvement processes. 

Performance & Talent Management 

• Drive the execution of performance management cycles within the department, ensuring clarity of goals, feedback, and accountability. 
• Coach managers on effective people management, employee engagement, and performance conversations. 
• Support talent reviews, development planning, and succession pipelines. 
• Partner with Managers to support recruitment aligned to departmental workforce plans. 

Culture, Engagement & Change  

• Champion Pesapal’s values and culture within the supported department. 
• Support the implementation of engagement initiatives and action plans to improve employee experience. 
• Support organizational change initiatives and transformation programs. 
• Enable change management initiatives related to growth, restructuring, or transformation. 

HR Compliance 

• Ensure compliance with local labor laws, internal policies, and regulatory requirements. 
• Oversee employee relations matters, ensuring fair, consistent, and compliant resolution  
• Support HR reporting, people analytics, and continuous improvement initiatives. 
• Partner with HR colleagues to deliver consistent and efficient HR services. 

Qualifications 

• Bachelor's degree in human resources, Business Administration, Psychology, or related field. 
• Professional HR certification (CHRPK, CIPD, or equivalent) is an added advantage. 
• 5+ years’ experience in a HR generalist role, providing full-spectrum HR support to a business unit. 
• Strong knowledge of labor laws and HR best practices within a regulated environment is an advantage. 

Personal Attributes 

• Strong business acumen with the ability to balance strategic thinking and operational execution. 
• Excellent stakeholder management, coaching, and influencing skills. 
• High emotional intelligence, integrity, and discretion. 
• Ability to manage competing priorities in a fast-paced, deadline-driven environment. 
• Strong analytical, problem-solving, and communication skills. 

Why Join us? 

• Innovative Environment – Partner directly with leaders shaping Africa’s fintech ecosystem. 
• Professional Growth – Exposure strategic HR initiatives and opportunities for career progression. 
• Impactful Work – Play a critical role in enabling high-performing teams and business success. 
• Dynamic Work Culture – Thrive in a collaborative, fast-moving, and purpose-driven organization. 

Equity & Inclusion Statement 

Pesapal is committed to fostering a diverse and inclusive work environment where all individuals are valued, respected, and have equal access to opportunities for growth. We believe that diverse perspectives enhance our creativity, problem-solving abilities, and overall success.