About Pesapal:

Pesapal is the leading payment services company with local know-how in building payments and business tools for Africa. Since 2009, Pesapal has empowered tens of thousands of African businesses and entrepreneurs to collect payments online and in person via mobile phones, cards, and bank transfers, backed by popular digital tools for ticketing, reservations, reporting, inventory, merchant credit, and APIs.

We support growth for everyday businesses across Africa, providing a secure, convenient, and effortless tech-enabled infrastructure tailored to enable them to thrive and deliver seamless payment experiences for their consumers. We are on track to connect a million African businesses to digital payments, e-commerce, and the global financial system by 2030.

Job Summary

Position Title: Key Account Manager

Region: Mombasa

Pesapal is seeking an experienced Key Account Manager to manage and grow long-term relationships with our strategic merchants in Mombasa and the Coastal region.

This role focuses on account growth, customer retention, and strategic partnership management. As Pesapal's primary commercial representative in the region, the Key Account Manager serves as the main point of contact for key merchants, ensuring high levels of satisfaction, successful solution delivery, and the identification of new revenue opportunities within existing accounts.

You will act as both a trusted advisor to clients and a commercial growth driver for Pesapal, working independently while collaborating closely with HQ teams to deliver value to customers.

What Success Looks Like at Pesapal:

1. Deliver Exceptional Results: Drive sustained revenue growth, retention, and account expansion through structured account strategies and commercial execution.

2. Solve for Our Customers: Develop a deep understanding of merchant business goals and challenges and translate them into tailored solutions that deliver measurable value.

3. Together, We Do Great Work: Collaborate across internal teams to align efforts and deliver value-driven solutions for key merchants.

4. Own Our Outcomes: Take end-to-end accountability for account performance, customer satisfaction, and delivery results.

Key Responsibilities:

Revenue Growth & Strategic Account Management

· Own revenue performance across assigned key accounts, driving sustained growth and retention

· Identify and convert cross-sell, upsell, and expansion opportunities within strategic accounts

· Lead commercial discussions for new services, product adoption, and account expansion initiatives

· Align internal sales, product, and marketing efforts to support client growth strategies

· Develop and execute structured account plans with defined objectives, milestones, and growth pathways

· Use client performance data, industry trends, and competitive insights to shape account strategies

· Lead periodic strategic business reviews to evaluate account health, performance, and future opportunities

· Proactively identify commercial risks and implement mitigation plans to protect revenue and relationships

Client Relationship Management

· Serve as the senior relationship owner for key merchants, maintaining executive-level engagement

· Develop a deep understanding of merchant business goals and translate them into tailored, value-driven solutions.

· Act as the voice of the client internally, aligning teams to deliver on commitments and expectations

· Build long-term trusted advisor relationships that drive loyalty and partnership depth

· Lead issue resolution and escalations with accountability and a solutions-focused approach

· Monitor product adoption and usage trends to identify optimization and growth opportunities.

Reporting & Performance Leadership

· Provide structured performance insights and account analytics to inform strategic decisions

· Communicate account progress, risks, and opportunities to internal stakeholders

· Use data-driven analysis to refine account strategies and drive performance outcomes

· Translate client feedback into actionable insights that improve service delivery and product relevance.

Education/Experience Needed:

· Bachelor's degree in business, Marketing, or related field

· 5+ years' experience in Account Management, Relationship Management, or B2B Sales

· Experience managing strategic or enterprise-level clients

· Strong commercial acumen and understanding of revenue growth strategies

· Experience in fintech, payments, or technology solutions is an advantage

Key Attributes:

· Executive relationship manager: Confident engaging C-level stakeholders, building credibility, and representing the clients' interests internally.

· Commercially accountable: Consistently deliver on revenue, retention, and forecast commitments, treating account performance as a personal responsibility.

· Strategic account leader: Develops and executes proactive growth plans and leads strategic business reviews that align with client goals and long-term value.

· Proactive problem manager: Anticipates risks, addresses challenges early, and takes ownership of issue resolution before escalation is required.

Why Join Us?

Innovative Environment: Opportunity to work on cutting-edge financial technology products and services

Professional Growth: Access to opportunities for skill development, training, and career advancement. We believe in investing in our people and helping them reach their full potential.

Impactful Work: Be part of a passionate team transforming the African financial Landscape

Dynamic Work Culture: Be part of a dynamic, fast-paced environment where you experience a myriad of exciting challenges, opportunities, and thrilling adventures.

Equity & Inclusion Statement

Pesapal is committed to fostering a diverse and inclusive work environment where all individuals are valued, respected, and have equal access to opportunities for growth.

We believe that diverse perspectives enhance our creativity, problem-solving abilities, and overall success.

* Due to the volume of applications received, only shortlisted candidates shall be contacted*