About Pesapal:

Pesapal is the leading payment services company with local know-how in building payments and business tools for Africa. Since 2009, Pesapal has empowered tens of thousands of African businesses and entrepreneurs to collect payments online and in person via mobile phones, cards, and bank transfers, backed by popular digital tools for ticketing, reservations, reporting, inventory, merchant credit, and APIs.

We support growth for everyday businesses across Africa, providing a secure, convenient, and effortless tech-enabled infrastructure tailored to enable them to thrive and deliver seamless payment experiences for their consumers. We are on track to connect a million African businesses to digital payments, e-commerce, and the global financial system by 2030.

Job Summary

Pesapal is seeking a driven, people-focused Sales Representative (Merchant & Credit) to lead the conversion of our existing payment merchants into active Pesapal Credit clients. This is a proactive, target-led acquisition role: you will engage merchants already using our payment solutions, educate them on how Pesapal Credit can fuel their growth, secure their opt-in consent, and guide them through onboarding until a credit limit is assigned. You will own the front line of merchant conversion; building trust, removing onboarding friction, maintaining accurate CRM records, and delivering against monthly conversion and activation targets.

This is a six (6) months contract-based role, renewable based on performance and business needs, ideal for a self-driven individual who thrives in a fast-paced, target-driven environment.

What Success Looks Like at Pesapal

Solve for our customer: Consistently drive successful merchant credit adoption by achieving onboarding, application conversion, and activation targets.

Deliver Exceptional Results: Achieve acquisition, conversion, and activation targets through proactive merchant engagement and effective follow-up.

Together we do great Work: Collaborate with internal teams to drive smooth onboarding and quick issue resolution.

Own our Outcomes: Take full responsibility for your pipeline, from prospecting to activation and retention.

Key Responsibilities:

• Engage existing Pesapal merchants through phone calls, WhatsApp, email, and field visits to drive credit adoption.

• Identify eligible merchants, secure opt-in consent, and support completion of credit applications.

• Follow up with merchants throughout the application journey to drive timely approval and activation.

• Collect and verify required documentation in line with credit requirements.

• Maintain accurate CRM records, merchant interactions, application status, and follow-up activities.

• Achieve monthly credit application, approval, and activation targets.

• Collaborate with Credit, Operations, and Customer Success teams to resolve application and onboarding challenges.

• Capture merchant feedback and share insights to improve credit uptake and customer experience.

Education/Experience Needed:

• Minimum KCSE or equivalent qualification.

• Minimum 3 years' experience in selling Loans/credit & loan disbursement process or business development within fintech, financial services or related industries.

• Proven ability to work towards sales targets and deliver results.

• Experience using CRM systems and Microsoft Office is an advantage

• Valid driving licence and willingness to conduct regular field visits.

Skills & Competencies Needed:

• Strong communication, negotiation, and closing skills.

• Customer-focused with the ability to build trust and maintain relationships.

• Resilient, proactive, and highly driven to achieve targets.

• Strong follow-up, organisation, and time management skills.

• Ability to engage customers through multiple channels including field interactions.

Why Join Us?

Innovative Environment: Opportunity to work on cutting-edge financial technology products and services

Professional Growth: Access to opportunities for skill development, training, and career advancement. We believe in investing in our people and helping them reach their full potential.

Impactful Work: Be part of a passionate team transforming the African financial Landscape

Dynamic Work Culture: Be part of a dynamic, fast-paced environment where you experience a myriad of exciting challenges, opportunities, and thrilling adventures.

Equity & Inclusion Statement

Pesapal is committed to fostering a diverse and inclusive work environment where all individuals are valued, respected, and have equal access to opportunities for growth. We believe that diverse perspectives enhance our creativity, problem-solving abilities, and overall success.